This Refund Policy explains how refunds are handled for paid 1VM Pro subscriptions. The free plan does not involve a payment and is not covered by this policy.
1VM Pro
Pro is available as a monthly subscription ($1/month) or a yearly subscription ($10/year). Payments are processed by Stripe. When you subscribe, Pro is available immediately for the billing period you selected and stays active until that period ends, unless you cancel earlier.
Refund eligibility
You may request a refund in these cases:
- Within 7 days of purchase — if you are unsatisfied with Pro for any reason, contact us within seven (7) days of your initial payment and we will issue a full refund.
- Service issues — if a problem on our side prevents you from using Pro for a sustained part of an active subscription, we may offer a partial or full refund at our discretion.
- Duplicate or erroneous charges — if you were charged in error or billed twice for the same period, contact us and we will correct the charge or issue a refund.
Non-refundable situations
Refunds are generally not provided when:
- The request is made more than seven (7) days after the payment date, except where applicable law requires otherwise
- You change your mind after substantial use of Pro during the billing period
- Access was suspended or ended because of a violation of our Terms of Service
- The problem is caused by your Mac, network, guest operating system, or another third-party service outside our control
Cancellation is not a refund
Canceling Pro stops future charges. It does not automatically refund a payment already made. After you cancel, Pro stays available until the end of the current billing period.
Cancel in the app, or through the Stripe customer portal when that option is available.
How to request a refund
Contact us through the contact page and include:
- The email address on the Google account used for Pro
- The date and amount of the charge
- A short description of why you are requesting a refund
We aim to respond within five (5) business days. Approved refunds go back to the original payment method and can take additional time to appear, depending on your bank or card issuer.
Stripe
Purchases are also subject to Stripe’s policies. If a charge was made through Stripe, the refund is issued through Stripe.
Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Changes apply to purchases made after the updated policy is posted, unless the law requires otherwise.
Contact
Questions about a charge or a subscription can be sent through our contact page.